FAQ

Frequently Asked Questions

How does VizShock work?

VizShock is an LED based deterrent device designed to induce aversion responses such as blinking, blocking, and other actions to remove oneself from the light source. The red and blue lights pulse at two overlapping frequencies, 12-15 Hz and 50-60 Hz, causing over stimulation in the sensory processing system. The human brain has a limited capacity by which it can receive and process visual information. Overloading the sensory processing system causes disorientation and induces automatic aversion responses. The effect of the discomfort fades a few minutes after removal from the strobe light source. Staring into high intensity light bleaches photoreceptors in the retina, causing black spots in the field of vision. VizShocks are safely categorized under either Risk Group 1 or 2 under EN62471.

What is EN62471?

EN62471 is the European New Standard for all lights and lighting systems including LED. Classification of products are based on the following:

  • UV damage to skin and eyes
  • Near UV damage to eyes (315nm-400nm)
  • Blu-ray damage to the retina
  • Blu-ray damage to the retina (small light source)
  • Thermal hazard to the Retinal
  • Thermal hazard to the Retinal (for weak visual stimuli) (780nm-1400nm)
  • Infrared radiation hazards to the eyes (780nm-3000nm)
  • Thermal hazards to skin (380nm-3000nm)

Based on testing, products are classified under one of the following categories:

  1. Exempt - No photobiological hazard
  2. Risk Group 1 - No photobiological hazard under normal behavioural limitations
  3. Risk Group 2 - Does not pose a hazard due to aversion response to bright light or thermal discomfort
  4. Risk Group 3 - Hazardous even for momentary exposure

 

What is Photosensitive Epilepsy?

Photosensitive epilepsy is a type of epilepsy where almost all seizures are triggered by flashing or flickering lights. Around three in every 100 people with epilepsy have photosensitive epilepsy. It usually begins before the age of 20, most commonly between the ages of seven and 19. Photosensitive epilepsy affects more girls than boys. Most people with photosensitive epilepsy are sensitive to 16-25 Hz (frequency of flashes/flickers in a second). Some people may be sensitive to rates as low as 3 Hz and as high as 60 Hz.

Source: Sept 12, 2015. https://www.epilepsy.org.uk/info/photosensitive-epilepsy

Can the VizShock trigger photosensitive epilepsy?

VizShock’s overlapping pulse frequencies are 12-15 Hz and 50-60 Hz, potentially placing it in the triggering range for photosensitive epilepsy. It is important to remember that VizShock is intended to trigger aversion responses. Behaviors that remove a person from the stimuli will reduce the risk of over stimulation. Please consult medical professionals on how to manage a possible epileptic situation. Please refer to the product manual before use.

What is a TIR Optic?

A TIR Optic or TIR len relies on Total Internal Reflection of light within a medium to control the direction of light rather than reflecting off a reflector cone. This is the phenomenon provides the brightness in diamonds and enables fiber optic cables. With a TIR Optic, the LED is embedded within the optic enhancing the ability to mold the beam into a desired shape. For a reflector, it only provides the opportunity to redirect light that is reflected off it.

X-20 and X-13 TIR Optic

TIR Optic

 

What is the difference between Lumens and Candela?

Lumens (lm) and Candela (cd) are both measures of light output. They measure the Luminous Flux and Candlepower of a light source respectively similar to how a Yard/Meter is a measure of Distance.

While some manufacturers claim that Lumens is the only real measure to compare light output, Candela provides important information on the characteristics of light output too. Lumens is a measure of the total light output while Candela is a measure of light intensity. Comparing room lighting to a laser, room lighting will have good lumens but you will be able to look at the light source directly (though not advised). For a laser, it will have good candela but it will not light up a room. However, you will not be able to look at the laser beam straight on (definitely not advised). Both measurements provide important characteristics of a light source and depending on its intended usage, either Lumens or Candela can be more relevant. If a light source is meant to light up a broad area, Lumens would be the best means of comparison. However, if the light source needs to be concentrated and focused on a target and not stray and give away the location of its source, Candela would be the ideal means of comparison.

What is type of batteries are used in the Personal X-20, Professional X-13 and X-114?

The Samsung ICR18650-26F 2600 mAh Li-Ion rechargeable battery is used. In the X-114, 4 Panasonic NCR18650PF 2900 mAh Li-Ion rechargeable batteries are encased in the device.

In terms of Li-Ion batteries, can I carry VizShock on board a commercial aircraft?

As a reference and as of Jan 12, 2016, US FAA regulations allow for in equipment Li-Ion batteries not excessive of 100 watt hours per battery. The Samsung ICR18650-26F and Panasonic NCR-18650PF are rated less than 10 Wh each. Restrictions may vary depending on carrier and intended destination. Please reference consult your carrier for details.

Source: Jan 12, 2016. https://www.faa.gov/about/initiatives/hazmat_safety/more_info/?hazmat=7
Source: Feb 15, 2016. http://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-restrictions/

How can I order for VizShock products?

Currently, the VizShock Professional X-13T and VizShock Wall Mount X-228 will be available for online order at our Order page soon. Items will be shipped directly to you. Please contact us for orders of other VizShock products

Is my online order secure?

Your online transaction is handled directly and secured by PayPal.

Can I cancel my order?

Yes, you are able to cancel your online order as long as we have not shipped it. However,as we are charged processing fees for both payments and refunds, we will need to deduct a 3% processing fee for the refund. Please contact us with your order number.

What does my Warranty cover?

Product warranty and replacement information is available at our Warranty page.

Can I return a purchase?

Product returns information is available at our Returns page.